Return & Refund Policy – FoodFreezeDry.com
At FoodFreezeDry.com, we take pride in the quality of our freeze dryers and related products. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. This Return & Refund Policy outlines the terms and procedures for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- Products must be returned within 30 days of delivery.
- Items must be in original condition, unused, and in their original packaging.
- Proof of purchase (order confirmation, invoice, or receipt) must be provided.
- Customized, special-order, or heavily used items may not be eligible for return unless defective or damaged.
2. Initiating a Return
To initiate a return, please contact our customer support team at admin@foodfreezedry.com with:
- Your order number
- Details of the product you wish to return
- Reason for the return
Our support team will provide a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your product back to us. Returns without an RMA number may not be accepted.
3. Return Shipping
- Customers are responsible for return shipping costs, except in cases where the product was damaged, defective, or incorrectly shipped.
- We recommend using a trackable shipping method to ensure the safe return of your product. FoodFreezeDry.com is not responsible for items lost during return transit.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping costs (original or return) are non-refundable, except in cases of defective or incorrect items.
- If the return is partial (e.g., some items in an order are returned), only the returned items will be refunded.
5. Exchanges
If your product is damaged or defective, we offer a replacement at no additional cost. To request an exchange:
- Contact admin@foodfreezedry.com within 30 days of delivery.
- Provide photos and descriptions of the issue.
- Follow the return instructions provided by our support team.
Exchanges are processed promptly once we receive and inspect the returned item.
6. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us immediately at admin@foodfreezedry.com.
- Provide your order number and photos of the damage.
- Do not attempt to repair the product yourself; doing so may void your eligibility for a replacement or refund.
We will work with you to ensure a replacement or full refund is issued quickly and efficiently.
7. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Customized products or special orders
- Used or opened items
- Clearance or sale items, unless explicitly stated
8. Policy Modifications
FoodFreezeDry.com reserves the right to update or modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of our website and purchases from us constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please contact us:
Email: admin@foodfreezedry.com
Address: 2320 N. 2200 W., Salt Lake City, UT 84116